Seamless Care, Simplified Transport

The Turn-Key Transportation Solution for Your PACE Program

Nation’s Largest PACE Transportation Provider

"They're not just a vendor - they're part of the team."

"The level of communication and transparency is unmatched."

"Transportation is logistics and Pace isn't."

We don't just drive - we integrate

We are your end-to-end transportation department

We are customizable transportation team built to your pace configuration. We don’t fit PACE into a one-size-fits-all system. We built our model around it.

At America West, we understand that transportation is more than logistics—it’s healthcare access, patient trust, and program efficiency. That’s why we embed ourselves into your care model with full operational oversight, field leadership, and centralized dispatch. We are your transportation department—built to deliver reliability, accountability, and dignity with every ride.

What Does End-to-End Mean?

Accountability and Responsive Quality Control

Customer Service with Enhanced Communication and Operational Efficiences.

What Resources Do We Provide?

Advanced Pace Specific Routing Technology

Our proprietary routing platform is designed specifically for the unique needs of PACE programs. It ensures riders get to and from their appointments on time, with efficient routes that adapt in real time to traffic, weather, and changes in daily schedules—reducing wait times and improving participant satisfaction.

On-Site & Centralized Planning & Dispatch

We combine the best of both worlds: centralized oversight with local, on-site dispatch coordination. This hybrid model allows us to respond quickly to real-time needs, resolve issues immediately, and maintain close communication with your care team—all while ensuring system-wide consistency and performance.

Transportation Specialists

Our drivers are more than just drivers—they're trained transportation specialists who understand the sensitivities of transporting elderly and medically fragile participants. They receive specialized training in ADA assistance, customer service, and participant interaction, creating a safe and dignified transportation experience.

ADA-Compliant & Branded Fleet

Every vehicle in our fleet is ADA-compliant and tailored to PACE participants. From wheelchair accessibility to low-step entry and climate control, we prioritize comfort and safety. Plus, custom vehicle branding strengthens your program’s identity and presence in the community.

Local Leadership

Each region is managed by dedicated local leadership who understand the specific needs of the communities they serve. These leaders work closely with your team to ensure quality, responsiveness, and a true partnership in delivering exceptional participant care.

Built-In IDT Collaboration

Our transportation system is built to support real-time collaboration with your Interdisciplinary Team (IDT). Whether it’s sudden care plan changes or urgent transport needs, our processes and systems ensure seamless coordination with clinical teams.

Robust Reporting & Incident Management System

We provide transparent, data-driven insights through detailed reporting and real-time dashboards. Our incident management tools help quickly identify, respond to, and track any issues, helping you stay compliant and continuously improve service delivery.

EHR Integrated OneCare Partner Portal

Our OneCare Partner Portal integrates directly with your Electronic Health Records (EHR) system, streamlining scheduling, communication, and documentation. This connectivity reduces administrative burden and ensures all stakeholders stay aligned with participant needs.

A Quick Comparison

AmericaWest Transportation

Brokered Transportation

Self-Managed Transportation

Staffing

All training and hiring is done by us

They broker with non-compliant companies

You deal with hiring and training headaches

Quality

Grievance control, On-Time Performance and 1 Hour violation reduction

Quality often suffers with brokered companies

Quality is often lacking due to limited experience

Safety

Full oversight and transparency on safety compliance

Branding is inconsistent with brokered vehicle logos

You are responsible for wrapping vehicles

Process

Pace specific libraries and SOP's

Solutions vary with different brokered providers

You handle moving parts from scheduling to HR

Efficiency

Integrated PACE center coordination.

A source of frustration with brokered companies

A source of frustration within an otherwise great center

Partnering with America West means you can offload that burden to a team that lives and breathes PACE transporation. We don't just provide rides - we provide peace of mind

Ready to learn more?

Let's Build a Transportation Partnership That Supports Your Mission

Bryan Poulton

Director,
Business Development

805-451-3495

contact us

By submitting this form, you consent to receive text messages from America West Transportation LLC and/or America West Transportation INC. related to non-emergency medical transportation services, including ride confirmations, scheduling updates, arrival notifications, and customer support. Message frequency may vary. Message and data rates
may apply. Reply STOP to opt out or HELP for assistance. Please review our Privacy Policy and Terms of Service.