Frequently Asked Questions
Schedule as early as possible to secure your preferred time. Same-day medical transportation requests are accommodated when availability allows.
The best way to book a non-emergency medical transport ride is to call our dispatch line at (888) 869-6859.
Have your appointment date and time, pickup and drop-off addresses, and any mobility or equipment needs ready. This ensures the right vehicle and team are assigned.
Yes, we work directly with clinics and hospitals to align pickup and drop-off times with your appointment schedule.
Emergency medical transportation responds to immediate, life-threatening situations and is typically handled by ambulances and first responders. Non-emergency medical transportation (NEMT) is scheduled in advance for patients who need assistance getting to and from medical appointments safely but do not require emergency care.
No, America West provides non-emergency medical transportation (NEMT). We are not a replacement for emergency services; if you are experiencing a medical emergency, please call 911.
Yes. We coordinate timing, routing, and equipment for longer non-emergency medical transport trips to keep the ride safe and comfortable.
Yes, we set up recurring non-emergency medical transportation for treatments like dialysis, chemotherapy, rehab, or follow-up appointments and work to keep pickup times consistent.
Contact us as soon as possible and we will adjust your reservation based on availability.
In many cases, yes. Confirm at booking so the vehicle and services can be arranged appropriately.
Yes, service animals are permitted on a case-by-case basis. Please confirm with our dispatch team when scheduling your medical transportation so the appropriate arrangements can be made.
Yes, we coordinate with eligible insurance and Medicaid transportation plans when applicable. We recommend confirming your benefits with your provider beforehand.
Our team follows established safety protocols and contacts medical support if necessary. Patient safety is always the priority.
Yes, we provide medical transportation services across many Northern California regions including suburban and rural locations.
Please cancel as soon as possible so resources can be reassigned. Specific timing and any applicable fees should be confirmed at booking.
No, America West focuses exclusively on medical and healthcare-related transportation services.
Our medical transport vehicles are maintained according to industry standards and undergo regular inspections to support reliable service.
Transport staff complete credentialing and safety training before working with patients to ensure competent, compassionate care during every ride.
Our transport specialists are trained to manage a range of patient needs with patience and professionalism. Specific concerns can be discussed with our dispatch team when scheduling.
Yes, our trained transport specialists assist with safe entry, exit, and securing any required equipment including wheelchairs and stretchers. Specific assistance levels can be confirmed at booking.